Shipping Policy

How long does it take to receive my product?

This depends solely on the Sculpting Time in addition to the Shipping Method you select during checkout.

Fabrication Process Timelines:

 We will process your order within 48 hours of receiving it.

 It will take us about 3 to 7 days to make the product after we receive your order.

What needs to be noted is that we will communicate with you about the details of the product through email, and we will only start making the product after you confirm the correctness.So pay close attention to your email.

To ensure the quality of the product, after making the items we will confirm the customer's avatar problem back and forth, so it takes about a week to ship. It can be received in about a week after delivery, so you need to reserve 15 to 20 days, please understand.

If you do not need to confirm the product details, please note when placing your order.

Free shipping for all orders.

Expedited processing: $10.99

 

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 


How will I know my order has shipped?

It takes about 5-10 days for the goods to be transported.

You will receive a shipping confirmation email once your order is ready to ship.  Once you have received this email please allow 24-48 hours for your tracking number to update.

Please keep in mind delivery dates may change due to inclement weather conditions or holiday. 

 

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.


Please note: 

  • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
  • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.

If you have any questions, please feel free to contact us via email: sercive@customtobox.com

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